You are the executive CEO of a successful owner operated enterprise in West Hollywood, your business generates over $500K EBIT (earnings before interest and taxes), you feel like there is potential for more and you intend to take your company to the next level? If this is you schedule a call with one of our executive coaches to estimate the ROI of executive coaching for your business.
Is business growth coaching worth it?
The overlooked coach potential in leadership
For team leaders who are used to tackling performance issues by directing and instructing employees what to do, a coaching approach often feels too slow and time consuming. Furthermore, in their perception coaching can make them psychologically vulnerable, because it deprives them of deploying their authority approach they are so used to and very comfortable with. So they resist the implementation of coaching and don't even try it. Common excuses are “I’m too busy now,” or they will find other excuses like “This isn’t the best use of my time,” or “these employees aren’t coachable.”. According to Daniel Goleman’s study of leadership styles, leaders ranked coaching as their least-favorite leadership style, justifying it with the excuse that they simply would not have time for the slow and tedious work of coaching people and assisting them grow from within.
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The importance of having coaching frameworks
Each manager or coach has a unique approach to coaching subordinates. It's important for the manager to develop his / her own framework to use when coaching each employee. The manager's framework should guide the conversations the manager has with a team member. But independent from whatever those frameworks might look like, When those team members come up with their own solutions, they are more committed, and the fixes are more likely to be implemented. Furthermore, this issue-solving experience helps team members develop the self-confidence to solve similar issues on their own in the future so that the manager's coaching framework has less significance in the current situation.
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The right questions indicate best leadership quality
Managers need the space and time to actually manage. Managing people is tough, really, really tough. Employees ask for the managers' trust and compassion, so managers need to be able take the time to establish trust, starting conversations off with questions like, “How are things going?” and, “How can I help?” Such open questions potentially trigger a diverse and remarkable dialogue on various subjects, including but not limited to progress, improvement engagement, culture, productivity and performance. And, probably most important, they help identify the fires before we’re at high emergency alarm status.”. Reality-focused questions to ask are for example “What are the key things we need to know?”. The leaders should hone into what their team members have as a reply. Are the leaders missing something important? Are the managers talking about operational problems but missing out on the human side of things? Or the other way round? When coaching managers get their subordinates to slow down and think this way, they often lose themselves in contemplation and then an idea comes along, and off they go, engaging with the issue on their own with new inspiration, fresh energy and a new perspective. This step is crucial, because it stops team members from overlooking pertinent moving parts and leaping to conclusions. The manager's job at this point is just to ask the right questions and then get out of the way.
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Ways to implement the leadership coaching process
When Human Resources hires an external coach it is primarily focused on helping managers address specific issues and challenges. Some companies hire such external coaches to assist with further leadership development. Human Resources staff have a significant and unique chance to expand their function in coaching management. Compared to a personal development journey, any growth requires time, commitment and dedication. Even though a coaching training is always a good move, great leaders can start improving these skills today, independent from any budget restrictions or limitations.
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Which coaching skills for managers can help them transform into leaders
Improving managers' leadership coaching skills is an iterative loop, depending on the feedback which will provide the team leaders with valuable insights into areas where they can improve. Instructor feedback form serve to get valuable information from the team members, with which the leaders can develop their skills. Great leaders assist minimize the “noise” and distractions that tend to get in the way of a team member's ability to figure out what’s going on and how to react. Great leaders know how and when to ask the right question at the right time, when to give feedback, when to advise, how to get the person to focus on one thing only, and how to gain dedication and commitment. Managers can do this, but they have to let go of a few limiting beliefs and implement a few mindsets and skill sets.
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How managers can trigger a coach within every employee and unleash hidden potentials
Great leaders tap into the potential coach within every manager and team member. Hidden within many employees is a source of information and knowledge waiting to be conserved and shared with the broader team. A great leader can encourage his own team members to become coaches and trainers themselves by enabling them to hold their own mini-seminars on an important topic or skill. If the company offers a virtual platform or chatroom then this represents means of leverage where team members can create and share their own learning content, guidance, insights, stories, and tips for where to access the best training to get the job done. Great leaders should ask themselves whether the team member has the capacity to accomplish the objectives and get the job done. Four common bottle necks are time, skill set, tools, and personality. Great leaders determine how to remove these bottle necks and whether or not the team member needs the leader's help to remove the barriers. This is key in the role of a coaching manager.
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The implications of shadow coaching style of leadership
Typically managers think they are already coaching when in reality what they are doing is a lot of telling, instructing, directing, teaching, advising, and in the worst case, micromanaging. They use the phrase 'coaching' to describe just about any conversation they have with a team member although it does not really apply. First managers need to learn the definition of coaching. Here is the secret of coaching: Allow people to perform on their own and give them space for doing so. Like this managers give team members permission to do their jobs and do them well. People will rise to the expectations the management has of them.
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The financial benefits of coaching to the organisation
The benefits of leadership development can be measured. A study conducted by the Human Capital Institute has shown that 51 percent of companies reported a strong coaching culture and had higher revenue than companies without having implemented coaching management style. The International Society for Performance Improvement measured the ROI on leadership coaching which made up a remarkable 221 percent ROI. With those figures the benefits of leadership coaching have been clearly established. Coaching isn’t just a nice to have soft skill. It really does contribute to a higher EBIT.
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How managers can transform into effective coaches of employees
Managers are called to employ a strengths-based approach to developing their staff. When team members know their strengths and can consistently build on their work from those strengths, leaders and their teams can forge better-functioning work-environments. Coaching employees focuses on revealing and developing each team member's unique strengths. Enhancing each employee's capabilities may assist establishing an even more talented workforce. Furthermore, employees who feel energized and motivated by their leader may feel more driven to do their job very well. Coaching is an effective management tool for managers to implement in their efforts to assist employees generate results, and especially help employees improve their skills and their potential opportunities for promotion to next upper level kind of positions.
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Science backs the importance of strategic leadership development
Studies based in procedural justice theory have shown that when individuals consider that the process through which leaders arrive at decisions is fair and well communicated, according to Rawls, 1971, staff will be more committed to a final course of action. But for now this erosion in the role of the manager has been significant. A research project that focused on how top executives view training and development programs, executives overwhelmingly said the most urgent issue they face is igniting their managers to coach employees. Furthermore, finding and deploying the most effective solutionsit appears to be the biggest challenge executives are facing.
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Why do managers need coaching skills?
Superior coaching skills can come in as a valuable resource in times of conflict. Let's assume there is a conflict between two employees. The manager with effective coaching skills of active, equal listening and emotional intelligence at his disposal can minimize anger, stress, and ineffective communication. By doing so the manager creates an allowance for space for each party where the conflict can be heard and the conditions are in place to co-create solutions which help unify the team.
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How can managers ask the right questions for appreciative inquiry
A manager on the path to becoming an effective coach for his / her employees coaching cultivates commitment to improving the organization without imposing an issue based orientation or sense of a general feeling of pessimism or despondency on employees. Instead, employees are recognized for what they already do well and encouraged to apply these strengths in such a way that facilitates performance and growth. According to Nelson et al., 2002 targets are met faster when a vision-focused, cohesive taskforce collaborates and deploys the employees' best sides, talents and strengths toward a common objective. Job satisfaction, good morale is key. According to Edmondson, 2002 the manager needs to do his / her best to get rid of fear in the workplace by assisting employees generate purpose within their role, function and responsibility inside an organization.
How to find a leadership coach
The role of coaching in performance management
A research on the effectiveness of leadership coaching in organizations made by Jones, Woods, & Guillaume, 2016, has shown that leadership coaching has a positive effect on overall organizational outcomes (e.g. EBIT) and more specific outcomes such as leaders’ skill set evolution, leadership development, personal growth and emotional status. Coaching makes leaders remove mental and emotional barriers from their management style. This helps coaching managers see a clear route to success of the mission. This helps them to think more strategicly and make better and more effective decisions. As a consequence the orgranization generates better results.
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Coaching skills all managers need
As a coach, it is crucial not to assume you should have a solution to any issue. Instead, collaborating with the employee to find the best solution. The managing coach should empower team members to solve their problems, showing that the managing coach appreciates their abilities and trust their judgment. The managing coach should show confidence in the team-member's ability and willingness to solve the issue. Also he / she should ask the employee for assistance in solving the issue or enhancing their performance. The managing coach may join in with the employee with the objective of increasing the employees' effectiveness as a contributor to the entire organization. Good managing coaches should feel comfortable delegating challenging work to team-members. According to Beattie, 2002, by doing so it has the positive effect of communicating trust in the employee's capabilities, while also facilitating their learning. Every leader should do some effort to improve his / her coaching skills, and there are leaders in or outside the workplace. Active listening, empowerment, motivation, communication, building trust and purpose, relationships, and accountability are all important skills for any leader that will benefit every side.